How do we use your information?
We may use the information we collect from you when you register, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
Collection of Personally Identifiable Information
DogPack.com does collect some personally identifiable information to permit advanced and interactive functionality. This information is collected via web forms filled out by our visitors and may include (but is not limited to) name, e-mail, username, business name, breeds (for breeders), address, phone number, fax, website address, DogPack.com passwords, breeder related services offered, a business description, etc.
To administer a contest, promotion, survey or other site feature.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
Do we use "cookies"?
We do link the information we store in cookies to some personally identifiable information you submit while on our site. Specifically, cookies our used for management of user account logins and sessions. The personally identifiable information that may be linked to a cookie includes (but is not limited to) name, e-mail, username, business name, breeds (for breeders), address, phone number, fax, website address, DogPack.com passwords, breeder related services offered, a business description, etc.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete, or deactivate it by making the change on our member information page (click log in on the navigation menu and clicking view / update / edit or by e-mailing our Customer Support at [email protected] or by contacting us by telephone or postal mail at the contact information listed below.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice and choice, except as described below. The term "outside parties" does not include Your Best Deals. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Additionally, we reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
Publicly Displayed Information
If you use a bulletin board, blog, chat room, or breeder registration on this web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums/sections of our site, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums and aforementioned areas.
Communications from the Site
Special Offers and Updates
We may occasionally send you information on special offers, promotions, site updates, newsletters, etc. Users can sign up for these e-mails by registering with DogPack.com either as a breeder, a normal user, a forum member, or simply as a newsletter subscriber.
Out of respect for your privacy, we present the option not to receive these types of communications. Please see "Choice and Opt-out."
Service Related Announcements
We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an e-mail.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account by contacting us via e-mail.
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by e-mail or telephone, in accordance with your wishes.
Choice / Opt-out
We provide you with the opportunity to opt-out of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions in each newsletter or communication or by e-mailing us using our contact form or directly at [email protected]
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes in this Privacy Statement
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or be means of a notice on our home page.
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. You can e-mail us at [email protected] Our physical mailing address is listed below.
1305 Gateview Avenue, Unit C
San Francisco, CA 94130
DogPack.com is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build user's trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the web site DogPack.com. Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its informational practices and have its privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact Kris Kibak at [email protected] If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php
TRUSTe will then serve as a liaison with us to resolve your concerns.
Online Policy Only